Most modern phones and computers will be compatible with Telehealth technology, but we have outlined below exactly what you will need.

• If you are using an Apple iPhone or iPad you will need to have an iPhone 5s or newer phone. Make sure you have updated your operating system to version 11 or later.
• If you are using an Android – update your device to the most recent operating system – version 8 or later.
• If you are joining from a desktop you can use Google Chrome, Firefox, or Safari.  Please update it to the most recent version. Please not that Internet Explorer and Microsoft Edge are not supported browsers.
• You must have a wifi connection
• Your device must have a camera
• Your device must have a microphone or you will need earphones with a microphone.
• You will need the email link that we will send to you prior to your appointment.

If you have any questions about device compatibility, you will be able to click a button to run a quick test prior to your appointment. If you have any problems you are always welcome to reach to visit the OTTO website at ottohealth.com/techsupport

Telehealth and virtual visits are covered by most insurance plans, including Medicare. They are billed the same way as a standard office visit, but you don’t need to get in your car and drive to us or wait in the waiting room. You simply join the visit with your doctor by clicking a button on your phone, tablet or desktop.

Our scheduling team will review your insurance with you when you arrange your appointment.  We would always encourage you to reach out directly to your insurance company with any questions.

While we are still seeing patients with an urgent orthopedic need in our offices, most other visits will qualify for a Telehealth appointment.

Most of our doctors and surgeons are available for Telehealth consultations. We have doctors from every orthopedic specialty team participating in our Telehealth program. So whether you need sports medicine,  foot & ankle, or joint replacement – we have you covered!

Our team uses OTTO Telehealth system and it is 100% HIPPA compliant. We recommend that when you are ready for your appointment that you find a quiet and private area of your home to visit with us.

If you have questions or concerns you can learn more about OTTO here: ottohealth.com/patient-resources

If you need imaging we will schedule you to visit one of our facilities to get the necessary x-rays or an MRI.

Virtual visits are billed the same way as an in-person appointment. You can expect to have your charges submitted to your insurance carrier and you will receive a bill from Panorama.

Remember – we offer a significant discount to cash pay patients. Please discuss with the scheduler at the time of your call for more details.